PC-cillin Internet Security 2004
Editors' rating
Excellent
8.3
out of 10
- The good: Includes a firewall and an antispam component to weed out junk mail; updated interface makes it easier to locate and configure program settings.
- The bad: Nagging pop-up reminders for product registration and subscription services.
- The bottom line: PC-cillin 2004 includes a firewall and antispam tools--features not found in Norton AntiVirus 2004 or McAfee VirusScan 8.0.
- Reviewed by:
- Jeff Bertolucci
- Review date: 11/5/03
Service and support of PC-cillin Internet Security 2004
Setup and interface: 8 Features: 9 Performance: 8 Service and support: 8 PC-cillin 2004 beats its retail competitors in overall value largely because of its free telephone support, Monday through Friday, 5 a.m. to 5 p.m. PT for one year. Both Symantec and McAfee charge for phone help. Like Symantec, Trend Micro provides e-mail support with a 24- to 48-hour response time. Unlike McAfee, however, Trend doesn't offer online chats with tech personnel. But given the choice, we'll take a free phone call over chat any day. Trend Micro's support site provides plenty of FAQs and tips for PC-cillin users, who also receive free phone support Monday through Friday. |
The Help link on PC-cillin's main screen provides fast access to online assistance, including Trend Micro's support center, with the latest virus news, a knowledge base, FAQs, and updated viral definitions and program files. The site is well organized and easy to navigate.
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